PAYMENT INSTRUCTIONS AND RULES
Balance Due: The customer must pay the balance due in full no later than 2 business days from sale confirmation notification. Once an offer is accepted by Insurance Auction, we send a Sale Confirmation Notification via e-mail to the customer and update the customer’s invoice on Ridesafely.com. The customer is responsible for checking his updated invoices (by selecting “My Account”, then “My Transactions/My Documents”) and e-mail. All accounts with payments after the specified due date will be charged a Late Fee of $100 per day per item.
Payment Terms: Balances Due may be paid by Bank Wire Transfer, Cashier`s Check or Money Order only. We do not accept Personal Checks and Western Union. If you reside outside the United States and/or cannot make payment on time, either arrange to prepay the full amount before submitting your offer, or be prepared to acquire daily late fees. A standard fee along with $85 documentation fee will be added to the customer’s invoice immediately after the offer is accepted by the Insurance Auction. There are also insurance auction fees which will vary with the vehicle purchase price, auction type and location. This fee is displayed in the bid submission page of each listing and `Fee Calculator`.
Late payment fee/penalties: If a vehicle is not paid within 2 days from the auction day, it will incur $100/day late fees. If a vehicle is not paid within a week, vehicle will be re-listed, your account will be suspended, and your deposit will be forfeited.
Storage Fee: Insurance auctions will store any item you`ve purchased up to 4 days beginning from the day the vehicle was purchased (4 calendar days) at no charge. After that, you will incur a $25 per day per item Storage Fee, including weekends. If the vehicle is not picked up within 2 weeks from the auction date the Insurance auction has the right to consider the vehicle abandoned and to resell it without further reimbursement to the customer, so PLEASE MAKE SURE YOUR VEHICLE IS PICKED UP ON TIME.
Additional Fees & Services: If required (usually for inoperable vehicles), the customer will be charged a $20 Forklift Loading Fee.
These are the fees for the majority of insurance auction locations, although some locations might have a little shorter timeframes, and/or higher storage and loading fees. ACTUAL loading and storage fees can be paid by customers upon pickup directly to the auction. Customers may also pay storage and loading fees to Ridesafely.com and we will pay the insurance auction. IF THERE IS A BALANCE ON THE ACCOUNT, YOUR VEHICLE WILL NOT BE RELEASED. WE DO NOT CRATE OR PROVIDE PALLETS FOR ANY ITEMS.
Pickup/Delivery: The customer may pick up any item in person at no penalty. Most customers hire a transportation company/broker to facilitate the transport of their vehicle – we recommend HaulMatch.com.