WORLDWIDE LOCATIONS

How does the offer process on your site work?

Pretty simple, actually. You can place your offer for the bike (or car) you like before the specified deadline. The customer with highest eligible offer will be notified right after the deadline and will have to guarantee his offer with a security deposit of $400 or 10% of your offer price, whichever is greater. Security deposit must be made via WIRE TRANSFER ONLY (Paypal is accepted from return customers with good standing as determined by Ridesafely.com’ staff) by the specified time indicated in the email. Next day our authorized affiliated dealers will begin the process of acquisition from Insurance Company auction. If they are successful in acquiring the vehicle - the customer with the highest eligible offer gets it, and is required to make the balance of the payment within 2 business days. If our affiliated dealers do not acquire the item -- deposit is refunded to the customer upon request, or it can be applied towards the offer on another item.
[ Return on top ]

How can I get on your mailing list?

We are sending out our inventory updates on the regular basis. All upcoming items are included. If it's not there - we don't have it at the moment, but don't get discouraged, keep checking the inventory. To get on our mailing list simply go to www.ridesafely.com and sign up for a newsletter.
[ Return on top ]

Can you notify me when a particular item becomes available?

No, sorry. We are dealing with thousands of items a week, and can not satisfy everyone's requests for a particular item; keep them in the database and generate a manual email, etc. Instead, we made it simple for you to locate any item you wish in the "Active" or "Upcoming" lists. You can filter the items by make, model, location, etc… So just keep checking our website from time to time, and you will find what you are looking for.
[ Return on top ]

Can I buy an Insurance Auction item right away, without sending an offer?

No, sorry. The items offered are still on Insurance Auction premises and only licensed auto dealers can purchase those vehicles.
[ Return on top ]

Can I come out to your location and buy a vehicle on the spot?

Most of the vehicles offered for sale are still at insurance company auction premises, and are not available for inspection by public. Only the items already purchased by our dealers and available on their premises can be viewed and purchased. (Those items are marked as inventory items).
[ Return on top ]

Does the vehicle start?

Most of the items you are submitting your offers for are still located at the Insurance Company auction premises. Insurance Company auctions don't allow any vehicle testing (including starting them) while on their lot. Hence we can't tell you if the item runs or not. For the rare occasion when we know that the item runs, we specify it in the listing. If it's not specified – we don't know.
[ Return on top ]

There is no damage report listed. What are the damages on Insurance Auction item?

If you are looking at the Insurance Auction item (indicated "INSURANCE AUCTION"), then we don't have any other information than listed. Insurance Company auctions do not provide damage reports or full description of their items. Whatever information the Insurance Company auction provides to our affiliated dealers, it would always be listed on the site
[ Return on top ]

Does the vehicle have keys?

A lot of vehicles from Insurance Company auctions come without keys. Sometimes the keys get lost in transit and hence WE DO NOT GUARANTEE THE KEYS AVAILABILITY even if keys are visible in the pictures.
[ Return on top ]

Why is the posted VIN number incorrect/incomplete?

Insurance Company Auctions only provide First 11 digits of the VIN. It is done just for decoding purposes. Only the winner will receive complete VIN.
[ Return on top ]

Can I drive a Salvage vehicle home?

Salvage vehicle can NOT be driven legally on the roads, until it's "reconstructed". You will have to have the vehicle towed to your location. You will be able to register and insure the vehicle to be driven on the roads after you complete the "reconstruction" process in your state.
Salvaged vehicles are released to the storage locations by our affiliated dealers and due to that fact are usually not accessible to public for insurance purposes(only customer's shipping companies can enter and load/unload at those storage yards). If the customer is trying to pick up his purchased vehicle himself - that customer will have to contact www.ridesafely.com to arrange a pick up.


[ Return on top ]

What is the Reconstruction process?

The reconstruction process is very simple and straight forward, but varies some what from state to state. In general you will have to fix the vehicle first, get it inspected, fill out some DMV forms, submit them to DMV and that's about it. They will issue you a title. After that you will be able to register the vehicle. Please check with your state's DMV for exact procedures. Refer to our Reconstruction Info page for available state-by-state reconstruction procedures. WE DO NOT KNOW OR GUARANTEE IN ANY WAY THAT ANY OF THE VEHICLES LISTED ON OUR SITE CAN BE RECONSTRUCTED OR TITLED IN ANY PARTICULAR STATE OR COUNTRY!
[ Return on top ]

Was the item acquired for me at Insurance Company auction?

All customers with highest eligible offers get notified by email on the results of acquisition from Insurance Company auction. All results are published by 9 PM EST unless our affiliated dealer is waiting for the Insurance auction approval which may take up to 3 business days.
[ Return on top ]

How much is the security deposit?

Security Deposits: $400 or 10% of an offer price, whichever is greater, deposit is required for every highest eligible offer by 10AM next morning after offer end date. Deposits are accepted via Bank Wire Transfer and PayPal. (PayPal is accepted up to $2000 (two thousand). International customers from the countries where PayPal is not available need to make sure that necessary funds are transferred to a specified affiliated dealer’s account via Wire Transfer prior to submitting an offer. )


[ Return on top ]

Security Deposit Refunds

Security Deposit is refundable ONLY if item is not purchased by one of our affiliated dealers (the item sells for more at Insurance Auction than your offer at RideSafely.com or offer is Not Approved by Insurance Auction). If the item has been acquired from the Insurance Company auction by one of our affiliated dealers and buyer forfeits the sale, Security Deposit for is NOT REFUNDABLE. The way the deposit is refunded is solely at the dealer’s discretion. The customer MUST be aware that the fees for incoming and outgoing wires will be deducted from the amount of refund: if refunded by check, then the amount of refund will be $10 less (incoming wire fee); if refunded by wire to a US customer, its $22 (incoming plus outgoing fees); if refunded by wire to an international customer, its $35 (incoming plus international outgoing fees).

RIDESAFELY.EU REFUNDS ARE DONE BY WIRE TRANSFER ONLY!





[ Return on top ]

How much does your service cost?

We are happy to tell you that www.ridesafely.com does NOT charge the customer. www.ridesafely.com gets paid by the affiliated dealers who fulfill your orders.
[ Return on top ]

Does the addres on my driver's license have to match the account information?

Yes!!! Otherwise the title will not be mailed to you. (Per DMV regulations)

NOTE: If the title is going in the company's name - please provide us with a letter on the company letterhead that the customer is the owner or authorized employee of that company.
[ Return on top ]

How did the damage occur and how long has the vehicle been sitting like that?

We can't speculate on way the damage to the vehicle occurred, or the amount of time the vehicle has been sitting like this, or anything else in that nature. Insurance Company auctions do not provide us or our affiliated dealers with that kind of information, including damage reports. They sell them the way they are.
[ Return on top ]

How can I obtain a key for this vehicle?

In general you have several ways of obtaining a key:
1) Call your local authorized dealer for that particular vehicle brand and see if they would make it from the VIN number
2) If not, they might be able to make it based on the code that's engraved on the ignition. You would have to remove the ignition to see it.
3) If not, you can take the ignition to a locksmith, and they will be able to make a key to work it (usually under $100)

[ Return on top ]

What is "reconstructed title"?

When a vehicle is involved in an accident, and salvaged by the Insurance Company, it has to be reconstructed in order to be put back on the road. After it is fixed it's inspected by an authorized mechanic, and certified by the DMV as reconstructed to manufacturer specifications. "Reconstructed" title is issued. It's treated the same way as a clean title for the registration/insurance purposes. (www.ridesafely.com does not guarantee that all title denominations can be reconstructed in any particular state or country. Please refer any title questions to your local DMV.)

[ Return on top ]

Why did I get notice that my offer is no longer the highest after offer acceptance period has ended and why was I not given a chance to increase my offer before item sold?

Even though you hold the highest eligible offer on our site, the Insurance Company auction/Our affiliated dealer still accepts offers from other authorized parties, and there is still a chance that they may receive a higher offer even prior to set deadline. Our system automatically checks for those updates. We will notify you as soon as we learn that your offer is no longer the highest. In that case you may increase your offer by going to "My Account" and then selecting "My Offers". To place a new offer, click on "Send Offer".
Note: Once the offer is submitted to Insurance Company auction by one of our affiliated dealers, we have no way of changing it or withdrawing it.

[ Return on top ]

How do I pay for the car?

PAYMENT INSTRUCTIONS AND RULES
Full Payment Due: 2 business days from sale confirmation notice. Once your offer is accepted by one of our affiliated dealers the email will be generated and your invoice will be updated on RideSafely.com. It's your responsibility to check your email or your invoice by selecting "Customer Access" menu and then "My Invoices" option. All accounts with payments after specified due date will be charged $100 per day late fee for every item.
· Payment Terms: All payments must be by Bank Wire Transfers, Cashier's Checks or Money Orders only. No personal checks or Western Union. If you are outside of United States and cannot make payment on time, either arrange to prepay the full amount before submitting your offer or be ready to acquire daily late fees.
· Document Fee: $55 Fee will be added to all insurance auction items right after insurance company approves them.
· Pickup/Delivery: you can pick up any item in person at no charge. You may also arrange your own shipping or check our web site for available shipping brokers.
· Additional Fees & Services: WE DO NOT CRATE OR PROVIDE PALLETS FOR ANY ITEMS. There is $25 forklift loading fee if required.
· Storage: as a courtesy to you and our affiliated dealers we will store any item you've purchased up to 1 week at no charge. After that, we will charge $20 a day per item for storage.


[ Return on top ]

Do you accept loan checks for the cars from your "CLEAN VEHICLES" section?

Yes, our affiliated dealers can accept loan checks. PLEASE MAKE SURE THAT YOU SECURE FINANCING FOR THE VEHICLE PRIOR TO PURCHASE! (Obtain a "blank check" or preapproval prior to placing any offers).
[ Return on top ]

When can I pick up the vehicle that was purchased for me?

You can arrange for pick up/shipping as soon as you receive notification from us that the vehicle has reached the storage location. PLEASE, DO NOT ATTEMPT TO PICK IT UP WITHOUT SCHEDULING. REMEMBER, If there is an outstanding balance or missing paperwork, the vehicle will not be released to you.
[ Return on top ]

Can you tell me how much it would cost to repair a vehicle?

We don't repair vehicles and don't provide repair estimates for legal reasons, sorry.
You can obtain prices of new parts from dealer, or check the prices for used parts at Salvage Yards around your area or on Ebay.

[ Return on top ]

Would loose parts that can be seen in the pictures be included in the sale?

A lot of times loose parts get lost/misplaced/etc at Insurance Company auctions. Hence WE DO NOT GUARANTEE THE LOOSE PARTS AVAILABILITY even if they are visible in the pictures.
[ Return on top ]

What are your working hours?

We are open 9am-5pm local time during the week.
[ Return on top ]

How much does it cost to ship a car?

Use the following distribution locations for shipping reference:
CALIFORNIA: Panorama City, CA 91402
CENTRAL: Kansas City, KS 66111
FLORIDA: Miami, FL 33147
GREAT LAKES: Chicago, IL 60623
MIDWEST: Columbus, OH 43219
NORTHEAST: Philadelphia, PA 19124
SOUTHWEST: Aurora, CO 80011
NORTHWEST: Sumner, WA 98390
SOUTH: Norcross, GA 30093
TEXAS: Austin, TX 78744

PLEASE NOTE: To receive proper shipping quote please tell your broker that the vehicle to be transported is INOPERABLE (unless it is explicitly specified on our site that the vehicle runs and drives).

BELOW CONTACTS ARE NOT OWNED OR OPERATED BY RIDESAFELY.COM

Shipping within Continental US:
HaulMatch.com - 866-305-5016 ext. 1
Shipping to Canada:
We don't handle shipping to Canada, but you are welcome to inquire directly with the shipping company. In general there shouldn't be a problem shipping to Canada, as we have dealt with many Canadian customers who have purchased from our affiliated dealers and shipped the items across the border. There might be a case where you have to hire a customs broker, who would clear the customs for you.
PRIOR to purchase, please make sure your vehicle can be imported into Canada (Ridesafely.com will not reimburse you for a purchased vehicle that can not be imported into Canada or any other country). That information can be found at:

http://www.riv.ca/english/html/us_vehicle_admissibility.html

Ways Auto is one of the transporters/brokers who has transported for our Canadian customers. Feel free to contact them at 416-619-0372, and mention RideSafely.com

Other International Shipping
We don't ship overseas, but you are welcome to arrange your own shipping.
Please use the regulations provided on the U.S. Customs and Border Patrol website as a REFERENCE:

http://www.cbp.gov/xp/cgov/export/export_docs/motor_vehicle.xml

Depending on the location you are purchasing the vehicle from we would be able to assist in delivering it to the closest International Port (at your expense). There should be plenty of the shipping agents / customs brokers who could take care of the shipping for you from there.

Also, you may inquire with HaulMatch.com (866-305-5016 ext. 1), as they may be able to assist you with International shipping as well.
[ Return on top ]

I received my vehicle and there is undercarriage damage or damage that was not visible on the pictures (stolen parts, incomplete or poor quality repairs, flood, etc), what should I do?

Unfortunately, since you purchased the vehicle AS IS, there is no recourse. Undercarriage damage, as well as other hidden damages, are not visible in the pictures. Sometimes Auctions describe them, and sometimes they do not. CUSTOMERS MUST UNDERSTAND THAT SALVAGE VEHICLES MIGHT HAVE LATENT DEFECTS THAT NEITHER THE DEALER NOR RIDESAFELY.COM ARE AWARE ABOUT. Vehicles might have been previously repaired. NEITHER THE DEALER NOR RIDESAFELY.COM ARE AWARE ABOUT IT, NOR CAN THEY COMMENT ON THE CRAFTSMENSHIP QUALITY OF THE REPAIRS. Please, place your offers accordingly!


[ Return on top ]

I received my vehicle from the shipping company and there is more damage on it than there was in the original pictures?

It is the customer’s responsibility to have his shipping company present and get a signature of the storage company employee on the bill of lading. Ridesafely.com and it’s affiliates are not responsible for any additional undocumented damages that were not present in the original pictures of that vehicle. The Customer agrees that the shipping company that the Customer hired caused those damages. CUSTOMERS MUST PRESENT ANY AND ALL ADDITIONAL DAMAGE ISSUES TO RIDESAFELY.COM WITHIN SEVEN (7) DAYS AFTER THE VEHICLE IS PICKED UP. If the claim for additional damage is presented later than the seven day period, the claim WILL NOT even be reviewed by Ridesafely.com.

[ Return on top ]

Do you accept credit cards?

For deposits - we accept credit cards via PAYPAL only! Further PAYPAL payments are accepted from customers with good standing only (NO FIRST TIME BUYERS!). In any case total PAYPAL payment is limited to $2500 or 10% of your offer amount, whichever is LESS. Storage fees incurred by customers with the storage companies can still be paid via PAYPAL; maximum accepted amount for storage fees via PAYPAL is $300.



[ Return on top ]

I sent in a full payment for the vehicle that was purchased for me by the licensed dealer, but my invoice with RideSafely.com still has an outstanding balance, WHY?

Three scenarios:
1. Customer did not pay on time and there are late fees that were added to the purchase price.
2. Customer did not pick up the vehicle on time and there are storage fees being added to the purchase price.
3. Part of the payment sent in was applied to a different invoice. All payments received can be applied to cover ANY outstanding invoices/deposits that are under the customer’s account according to the priority rules that any particular dealer has with RideSafely.com. Usually, deposits get satisfied first. For example, a customer sent in $1,000 to pay for vehicle X under the invoice #000. Later the same customer places the highest acceptable offer for vehicle Y and must place a deposit under the newly created invoice #111 for that vehicle. Ridesafely.com can transfer the necessary funds from invoice #000 to invoice #111 to cover the deposit obligation, unless the customer sends in a timely deposit for vehicle Y. THIS PRACTICE BY RIDESAFELY.COM DOES NOT IN ANY WAY EXCUSE OR MODIFY THE CUSTOMER’S OBLIGATION(S) TO TIMELY SUBMIT A DEPOSIT(S) ON THE VEHICLE(S) THAT THE CUSTOMER SUBMITTED THE HIGHEST OFFER(S) ON.

[ Return on top ]

When will I receive the title for the vehicle that I purchased? How will it be mailed to me?

RideSafely.com processes the titles for vehicles that dealers purchase as a courtesy for them. Unfortunately due to delays in submission of those titles by auctions, delays in processing due to sheer volume of titles RideSafely.com processes, and/or delays in delivery of the processed titles, RideSafely.com and its affiliates cannot even estimate the actual time frame for the delivery of the title to the customer. PLEASE PLAN ANY TRANSFERS OF TITLES AND/OR SHIPPING OF VEHICLES WITH THAT FACT IN MIND! RideSafely.com utilizes UPS and USPS for title delivery. NOTE: RideSafely.com reserves the right to choose the appropriate delivery service. The titles get processed in the order that they were received in.
[ Return on top ]

Offer acceptance period has ended. Is my offer the highest?

If you have the highest offer at the end of the offer acceptance period, you will be automatically notified by email and your invoice will be updated on RideSafely.com. Then, one of our affiliated licensed dealers will attempt presenting your offer at an insurance auction. If the dealer is successful and your amount is the highest offered at the auction, the dealer will purchase the car for you upon approval of the auction house. Our affiliated dealers require a security deposit for every eligible offer. It's your responsibility to check your email or your invoice by selecting "Customer Access" menu and then "My Invoices" option. The security deposit is required for every highest eligible offer. When deposit is received our affiliated dealers will proceed with acquisition of this vehicle from Insurance Company auction.
[ Return on top ]

What does AUCTION VERIFICATION ("Runs and Drives", or "Engine Start") mean?

For some vehicles Insurance Auction personnel is able to verify engine starting functionality and running and driving condition. Ridesafely.com hasn't performed these verifications and has no knowledge on how the running condition was achieved (i.e. if booster box was used, some wires spliced/bypassed, etc.) or how well the engine runs / car drives. Ridesafely.com can NOT be held responsible for the verification results, running/driving quality and associated problems. Submit your offers accordingly. If Auction Verification is not published for a particular vehicle - that information is not available.
[ Return on top ]

What is the $55 document fee for?

All of the items on our Site are subject to $55 document fee. This fee is for the service our company provides in preparing all the necessary paperwork, and it is in addition to your offer amount. For example, you submit a $1000 offer and our affiliated dealer wins the item on your behalf. Your total will be $1000 purchase price + $55 document fee = $1055.

[ Return on top ]

When will I know the results of my offer?

All results are published next day by 9 PM EST unless our affiliated dealer is waiting for the Insurance auction approval which may take up to 3 business days.
[ Return on top ]

Why did offer deadline get extended?

If offer is received within the last 30 minutes of the listing deadline on our site, the offer end time is automatically extended for additional 30 minutes. This feature has been implemented to allow previous customer with highest offer to submit another offer. We are not eBay auction. We do not handle our listings in the auction manner. We are simply a service company soliciting highest offer to be presented at affiliated insurance auctions. We encourage our customers to submit their highest offer from the beginning to increase the affiliated dealer’s chances of acquiring the item for them and to avoid further offer increases at the last minute.

[ Return on top ]

I sent in the wire for the full amount, but my invoice reflects a lesser amount, WHY?

Some international customers get charged for sending a wire by an intermediary bank (in addition to the charge by the originating bank). Please keep that fact in mind, when wiring the funds.
[ Return on top ]

Can I have the title mailed to an address/name different from the address/name on my account?

Yes, but any requests for changes to the address/name have to be done in advance by either phone or email. Otherwise the title WILL BE ISSUED IN THE NAME OF THE PERSON ON THE ACCOUNT and it will be mailed to the address on the account. Also, if you want us to mail the title to your shipping company, please request that in advance!!!
[ Return on top ]

What do I need to pick up the vehicle?

ORIGINAL PAPERWORK and ZERO BALANCE IN THE INVOICE! Please, make sure that the original paperwork is received by us prior to you picking up the vehicle! The vehicle will not be released to you or the shipping companies if we only have the faxed copies. (DOES NOT APPLY TO INTERNATIONAL CUSTOMERS!)
[ Return on top ]

When will I receive my refund?

Refunds are processed weekly. Once the customer requests the refund in his account online, the refund is usually done within 30-60 days.

[ Return on top ]

I received a different type of title than the one in the description and/or equivalent title but from a different state, WHY?

As per Purchase Order Agreement, we do not guarantee title types. That said, you will receive an equivalent title type to the one that was in the description of the item that you intended to purchase. The difference between the titles will be minor: such as the state of titling or specific designation (i.e. “Arizona salvage certificate” was in the description but the customer received “Nevada Salvage Title”. The change is due to some local/regional laws and regulations that require our affiliated dealers and/or insurance companies to transfer the title to the state in question. Designation is also regulated by state, but carries no significance in equivalence.
[ Return on top ]

I submitted the payment in Euros, what currency will I get my refund in?

All refunds will be done in U.S. dollars only!
CANADIAN CUSTOMERS must submit their payments to Ridesafely.ca in CANADIAN DOLLARS ONLY! The refunds will be done in Canadian dollars.
[ Return on top ]

What does "DELAYED DELIVERY" statement mean?

"DELAYED DELIVERY" means that this vehicle may take longer to get delivered to our lot. It may take up to 30 days for this vehicle to be available for pickup, while normal delivery time frame is 7-10 days. Insurance auctions may have to complete particular paperwork for this vehicle prior to releasing it, or obtain proper clearance from Insurance company to release it, or allow time to transport it from another location. RideSafely.com has no knowledge on exact timeframes, as each case varies. Please place your offers accordingly.
[ Return on top ]

If I purchased the car in Canada, what taxes and fees am I responsible for?

Every customer, who purchased vehicle in Canada, MUST pay GST (5%) and PST (8%).
Exemptions:
Ontario DEALERS are exempt from PST, however they have to provide us with a copy of their OMVIC registration in advance. They have to email proof to RideSafely of Canada regional manager at canada@ridesafely.com for verification. Credit will be applied once verification is complete. If the DEALER is NOT from Ontario - he MUST pay GST and PST to RideSafely of Canada, and then apply for PST refund from Ministry of Finance (Ontario), once the title is transferred onto customer's name.
For more information on this process please visit http://www.fin.gov.on.ca/english/resources/visitors.html

General Information from Ministry of Revenue ONTARIO
The attached application is the form to be completed when claiming a refund of Ontario retail sales tax (RST). All enquiries regarding completion of this application form should be directed to the Ontario Ministry of Revenue at 1 866 ONT-TAXS
(1 866 668-8297)
http://www.rev.gov.on.ca/english/forms/rst/pdf/0298.pdf

[ Return on top ]

Your English version says one thing but the Spanish (Russian, Polish, German etc.) translation is different. Which one is correct?

The ENGLISH version supercedes any other translations or meanings that customer might find on our website. We can not guarantee accuracy in the translated version of descriptions, disclosures, etc.. Translations are provided for customer convenience ONLY!
[ Return on top ]