RideSafely.com | Salvage Auction & Used Car Auction Real person customer service in multiple languages
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Frequently Asked Questions

PROCESS


PAYMENT


VEHICLE


DOCUMENTATION


TRANSPORTATION


KEYS


CUSTOMER SERVICE

 
PROCESS
1. Do I have to agree to the terms of the Deposit Agreement and Purchase Order Agreement prior to submitting my offer?
No, you do not. But if you do not agree to the terms of the Agreements, you CAN NOT place offers on our site. Please remember that BY CLICKING THE `SUBMIT` BUTTON YOU AGREE TO THE TERMS OF THE AGREEMENTS (PURCHASE ORDER AGREEMENT and DEPOSIT AGREEMENT). Note that you may view your e-signed Agreements for each purchased vehicle under `My Documents` menu, or request copies of these documents at any time by emailing your request to our Customer Service Department.


2. What does the bid amount include?
The bid amount on RideSafely.com covers the price of the vehicle at the auction. Auction fees, RideSafely fees, loading fees, documentation fees, transportation costs, etc are not included in the bid amount, and are added on top of it. These additional fees vary from item to item, depending on the price of the vehicle, auction type and location. This type of pricing is called “all-in” pricing. RideSafely allows “all-in” pricing as a benefit to you, the customer. “All-in” pricing simplifies and builds transparency into the buying process. It allows you to be fully aware, from the very beginning, of how much you will spend. No surprise fees and costs afterwards. (Please note RideSafely does charge a $85 documentation fee, which is not included in the offer price.)


3. Can you notify me when a particular item becomes available?
Unfortunately, with such a dynamic and continually evolving inventory of vehicles, we are unable to alert customers of a specifically requested vehicle’s availability. Instead, we do make it simple for you to filter vehicles by Listing Type, Region, Make, Model, Year, etc. By regularly checking the website, you are certain to find the vehicle you desire.


4. Can I buy an Insurance Auction item right away, without sending an offer?
Some vehicles are available to be bought for a set price. Those vehicles are marked with “BUY NOW” option. Other vehicles sold via Insurance Auction go through a bidding process and are awarded to the party with the highest bid. Please note that most vehicles displayed on our website are on Insurance Auction premises and can be purchased by licensed and registered buyers only. We are licensed and registered at every auction and can present your offers and purchase vehicles from the Insurance Auctions on your behalf.


5. Can I visit your location and buy a vehicle on the spot?
Vehicles marked as “inventory items” are available for inspection and purchase at our authorized affiliate dealers. All other vehicles are located at Insurance Auction premises and are not available for inspection and purchase to the general public.


6. RideSafely`s bidding has ended. Is my bid the highest?
If a customer has the highest ACTIVE bid at the end of the RideSafely.com end of bidding time, we automatically notify him via e-mail and update his account on RideSafely.com. It is the customer’s responsibility to check his e-mail and bid status by selecting the `My Account` menu and then the `My Bids` option.

If the customer never activated a ‘Pending Bid’, it`s not considered to be the highest and won`t be presented at the auction. To activate a bid the customer must submit a security deposit of $400.00 or 10% of the bid amount (whichever is greater). Up until the RideSafely.com bidding closes, we notify customers via email when they have been outbid, or if they need to activate their bid. We also recommend customers to regularly check their bid status in the “My Bids” page before the bidding ends.

Next, one of our affiliated dealers, on your behalf, bids at the Insurance Auction (closed to the general public). If the bid is accepted by the Insurance Auction, our authorized affiliate dealer acquires the vehicle for the customer.



7. Why was the RideSafely bidding deadline extended?
If a bid is received within the last 5 minutes of the deadline on our site, the bidding end time is automatically extended for an additional 5 minutes. This feature has been implemented to allow the customer previously with the highest bid to increase. RideSafely.com is service-company soliciting highest bids to be presented at affiliated insurance auctions. We encourage each of our customers to submit his highest bid from the beginning. Doing so will increase the affiliated dealer’s chances of acquiring the vehicle for the customer and will help mitigate further last-minute bid increases.


8. How does RideSafely work?
First, place a bid on a vehicle before the specified deadline. The bid is placed in PENDING status. In order for the bid to be accepted and presented, the customer must ACTIVATE the bid by submitting a $400 or 10% deposit (whichever is higher). The customer with the highest ACTIVE bid is notified shortly after the deadline of being the highest. Next our affiliated dealers, on customer`s behalf, present your bid to the Insurance Auction (closed to the general public). If they win the vehicle at the Insurance Auction, our affiliated dealer acquires the vehicle for the customer, who is required to pay the balance within 2 business days. If the affiliated dealer does not acquire the item, the deposit is refunded to the customer upon request. Alternatively, the deposit can be applied towards an offer on another vehicle.


9. Why did I receive notice after RideSafely`s bidding ended that my bid is no longer the highest?
Even though a customer may hold the highest bid on our site, the Insurance Auction may have received and accepted a higher bid from another authorized party. Our affiliated dealer will only bid up to the customer`s maximum bid amount. That`s why we encourage our customers to submit their ABSOLUTE MAXIMUM bid they are willing to pay for the vehicle.


10. When will I be notified of the results from the Insurance Auction?
Customers with highest active bid are notified of the results from the subsequent Insurance Auction by e-mail. Additionally the results are posted under customer`s ‘My Account’ section. The results are published by 9 PM US EST the day of auction (unless our affiliated dealer is waiting for Insurance Auction approval, which can take up to 5 business days).


PAYMENT
1. Do you accept credit cards?
For deposits - we accept credit cards on our site, via PAYPAL and over the phone. Further PAYPAL or credit card payments are accepted from customers with good standing only (NO FIRST TIME BUYERS!). In any case total PAYPAL payment is limited to $2500 or 10% of your offer amount, whichever is LESS. Storage fees incurred by customers with the storage companies can still be paid via PAYPAL; maximum accepted amount for storage fees via PAYPAL is $300.


2. I sent in the wire for the full amount, but my invoice reflects you having received a lesser amount. Why?
Some international customers are charged a wire transfer fee by an intermediary bank, in addition to the wire transfer fee charged by the originating bank. Please keep this fact in mind when wiring funds.


3. What is the Ridesafely fee?
All items on our site are subject to a RideSafely fee, with the exception of the promotional items that are marked with “Special Promotion - NO FEES” statement. The fee varies depending on the vehicle type, price, location and many other factors. Each vehicle listing has a FEE CALCULATOR next to the bid button. By entering an anticipated price and clicking the FEE CALCULATOR you will be able to verify the exact fees applicable to that particular vehicle. The fee we charge is for acquiring vehicles for our users. This standard fee is in addition to your offer amount and is visible in the `Fee Calculator` and during the bid submission. For example, if you submit a $10,000 offer, and the item is won on your behalf, the invoice total will be $10,000 purchase price + appropriate auction fees + RideSafely fee. Fee policy can be changed without notice.


4. How much does your service cost?
We only charge a $400 or 5% standard fee (whichever is greater) for our services. $85 Documentation fee applies to every vehicle purchase, which covers necessary title transfers and mailing. There are also insurance auction fees which vary with the vehicle purchase price, auction type and location. Each listing has a calculator built in so our users may calculate the insurance auction fees and our standard fee.


5. If I purchased the car in Canada, what taxes and fees am I responsible for?
Customers who purchase a vehicle in Canada MUST pay taxes. If delivery takes place in Ontario, then 13% HST will apply to the sale, regardless of where the customer lives. If delivery takes place outside of Ontario, the tax applicable to that province should be charged. But what does `delivery` mean? It`s based on where the customer takes possession of the vehicle. - If the customer picks the vehicle up in Ontario and drives it home, delivery takes place in Ontario - If the vehicle is shipped out-of-province with the customer`s name showing as the shipper on the bill of lading, delivery takes place in Ontario - If the vehicle is shipped out of province with the dealer`s name showing as the shipper on the bill of lading, then delivery takes place in the destination province. Out-of-province purchasers from non-HST provinces and territories will be able to apply for a refund of the 8% provincial portion of the HST from Canada Revenue Agency, once they have registered the vehicle in their home province and paid any applicable provincial taxes. Here`s a summary of tax rates in all Canadian jurisdictions. Delivered To Tax rate in % Nova Scotia 15% Newfoundland 13% New Brunswick 13% Ontario 13% British Columbia 12% Alberta 5% Manitoba 5% North West Territories 5% Nunavut 5% Prince Edward Island 5% Quebec 5% Saskatchewan 5% Yukon 5%


6. Do you accept loan checks for the cars from your `Clean Vehicles` section?
Yes, our affiliated dealers can accept loan checks. Please make sure that you secure financing for the vehicle prior to purchase, i.e. obtain a `blank check` or pre-approval prior to placing any offers.


7. How do I pay for the car?
PAYMENT INSTRUCTIONS AND RULES

Balance Due: The customer must pay the balance due in full no later than 2 business days from sale confirmation notification. Once an offer is accepted by Insurance Auction, we send a Sale Confirmation Notification via e-mail to the customer and update the customer’s invoice on Ridesafely.com. The customer is responsible for checking his updated invoices (by selecting “My Account”, then “My Transactions/My Documents”) and e-mail. All accounts with payments after the specified due date will be charged a Late Fee of $100 per day per item.

Payment Terms: Balances Due may be paid by Bank Wire Transfer, Cashier`s Check or Money Order only. We do not accept Personal Checks and Western Union. If you reside outside the United States and/or cannot make payment on time, either arrange to prepay the full amount before submitting your offer, or be prepared to acquire daily late fees. A standard fee in the amount of $400 or 5% (whichever is greater) along with $85 documentation fee will be added to the customer’s invoice immediately after the offer is accepted by the Insurance Auction. There are also insurance auction fees which will vary with the vehicle purchase price, auction type and location. This fee is displayed in the bid submission page of each listing and `Fee Calculator`.

Late payment fee/penalties: If a vehicle is not paid within 2 days from the auction day, it will incur $100/day late fees. If a vehicle is not paid within a week, vehicle will be re-listed, your account will be suspended, and your deposit will be forfeited.

Storage Fee: Insurance auctions will store any item you`ve purchased up to 4 days beginning from the day the vehicle was purchased (4 calendar days) at no charge. After that, you will incur a $25 per day per item Storage Fee, including weekends. If the vehicle is not picked up within 2 weeks from the auction date the Insurance auction has the right to consider the vehicle abandoned and to resell it without further reimbursement to the customer, so PLEASE MAKE SURE YOUR VEHICLE IS PICKED UP ON TIME.

Additional Fees & Services: If required (usually for inoperable vehicles), the customer will be charged a $20 Forklift Loading Fee.

These are the fees for the majority of insurance auction locations, although some locations might have a little shorter timeframes, and/or higher storage and loading fees. ACTUAL loading and storage fees can be paid by customers upon pickup directly to the auction. Customers may also pay storage and loading fees to Ridesafely.com and we will pay the insurance auction. IF THERE IS A BALANCE ON THE ACCOUNT, YOUR VEHICLE WILL NOT BE RELEASED. WE DO NOT CRATE OR PROVIDE PALLETS FOR ANY ITEMS.

Pickup/Delivery: The customer may pick up any item in person at no penalty. Most customers hire a transportation company/broker to facilitate the transport of their vehicle – we recommend HaulMatch.com.



8. I sent in a full payment for the vehicle purchased for me by the licensed dealer, but my invoice with RideSafely still has an outstanding balance. Why?
There are three possible scenarios:
1. You did not pay on time, and Late Fees ($100/day/item) were added to the purchase price.
2. You did not pick-up the vehicle on time, and Storage Fees ($25/day/item) were added to the purchase price.
3. Part of a payment was applied to an outstanding invoice/deposit. According to the priority rules established by affiliate dealers with RideSafely.com, all payments received can be applied to ANY outstanding invoices/deposits that are under the customer’s account. Usually, outstanding deposits are satisfied first.


9. Security Deposit Refunds
Security Deposit is refundable ONLY when a vehicle is not acquired by one of our affiliate dealers (i.e. the item sells for more at Insurance Auction than your offer at RideSafely.com, or the Insurance Auction does not approve/accept the offer). If the item has been acquired from the Insurance Auction by one of our affiliated dealers and the buyer forfeits the sale, the Security Deposit is NOT REFUNDABLE. The method of deposit refund is at the affiliate dealer’s discretion. Please note fees for incoming and outgoing wires will be deducted from the amount of deposit. If the refund is remitted by check, the amount of refund will be $7.50 less ($7.50 incoming wire fee) than the deposit. If the refund is remitted by wire to a US customer, the amount of refund will be $17.50 less ($7.50 incoming wire fee + $10 outgoing wire fee) than the deposit. All refunds remitted by wire to an international customer will be $35 less (incoming plus international outgoing fees) than the deposit. RIDESAFELY.EU REFUNDS ARE MADE BY WIRE TRANSFER ONLY!


10. I submitted payment in currency other than US Dollars. What currency will my refund be remitted?
All refunds for payments sent to US are remitted in U.S. dollars only! Canadian customers must submit their payments to Ridesafely.ca in CANADIAN DOLLARS ONLY! All refunds to Canadian customers are remitted in Canadian dollars. All refunds for payments made to the other international offices are made in the local currency.


11. When will I receive my refund?
Refunds are processed weekly and are remitted within 30 days after customer request.


12. How much is the security deposit?
Security Deposits are $400.00 or 10% of the bid amount, whichever is greater. Deposit is required to activate a bid. Deposits are accepted via Bank Wire Transfer (all values) Credit Card and PayPal (up to $2000.00, i.e. two thousand dollars).
International customers from countries where PayPal is not available need to make sure necessary funds are transferred to a specified affiliated dealer’s account via Bank Wire Transfer prior to submitting an offer.
Please note the customer’s account will be suspended for non-payment if the customer doesn`t send the deposit on-time. Suspended customers may be reinstated only by sending a deposit via wire transfer, which will be applicable to his/her next purchase. Please plan accordingly to submit your payment in advance. Please note if a customer submits an offer with RideSafely and has an available credit, the available credit will be used toward the bid deposit. Please note credit card payments are placed on hold and are automatically released after a 21 day period. Therefore, any credit on your account that has been billed to a credit card, will only stay on your account for 21 day period.


13. Do you accept cash?
Our US customers have an option to pay in cash. If we receive cash in the amount of $10,000 or greater from the same customer within a period of 12 months, we must report such transaction to IRS using Form 8300. Before we receive a cash payment and apply it to your account, we will need to collect your Social Security number or your EIN # so we can submit proper information to IRS.


VEHICLE
1. There is no damage report listed. What are the damages on an Insurance Auction item?
Insurance Auctions do not provide a damage report and/or full description of their vehicles. However, very brief descriptions for Loss Type and Damage Type are normally offered under the Vehicle Description section of each listing. All information provided by the Insurance Auctions to our authorized affiliated dealers is displayed on the site.


2. How did the damage occur? How long has the vehicle been in its condition? Have any repairs been done?
Unfortunately, we are unable to determine how damages occur, how long a vehicle has been sitting in its current condition, and if repairs have been done. Insurance Auctions do not provide us or our affiliated dealers with damage reports and/or full descriptions and histories of their vehicles. However, very brief descriptions for Loss Type and Damage Type are normally offered under the Vehicle Description section of each listing. All information provided by the Insurance Auctions to our authorized affiliate dealers is displayed on the site. All vehicles are sold “as-is”.


3. Are loose parts displayed in the pictures included in the sale?
Because loose parts can be lost/misplaced/detached at Insurance Auctions and/or in transit, we do not guarantee loose parts availability, even if they are visible in the photographs.


4. Does the vehicle start?
Most vehicles displayed on our website are located at Insurance Auction premises and are neither available for nor subject to inspection and testing. Therefore, we are typically unable to advise you if the item runs or not. In the event when the Insurance Auction lets us know the item runs or not, we include this information in the listing.


5. Why is the posted VIN number incomplete?
Some Insurance Auctions provide only the first 11 digits of the VIN for decoding purposes. The winner will receive the complete VIN.


6. I received my vehicle and there are additional damages, undercarriage and other latent defects not visible in the pictures. What can I do?
All vehicles displayed on our website are sold “as-is”, therefore there is no recourse. We understand undercarriage and other latent defects are not visible in the photographs. Customers must understand that salvage vehicles may have latent defects (e.g. undercarriage damage, under hood damage, etc.). Ridesafely.com and its affiliated dealers are NOT aware of latent defects of any vehicle. Insurance Auctions do not provide us or our affiliated dealers with damage reports and/or full descriptions and histories of their vehicles. All information provided by the Insurance Auctions to our authorized affiliate dealers is displayed on the site. Vehicles might also have been previously repaired. Ridesafely.com and its affiliate dealers 1) are NOT aware of repairs performed, and 2) can NOT comment on the craftsmanship of repairs, it performed, on any vehicle. Please, place your offers with cognizance!


7. Can you tell me how much it would cost to repair a vehicle?
Ridesafely.com does not repair vehicles and, for legal reasons, does not provide repair estimates. Prices for new parts can be obtained from a local authorized dealer (of your vehicle make). Prices for used parts can be obtained from a local salvage yard or an on-line auction site.


8. What is the Reconstruction process?
The reconstruction process is simple and straight forward, but varies somewhat from state to state. In short, you will first have to have the vehicle repaired (i.e. “reconstruction process”) per your state’s guidelines, have the vehicle inspected, and complete and submit the proper DMV forms. Then the DMV will issue you a title. The last step is to register and insure the vehicle to be driven on the roads. Please verify the exact procedures with your state`s DMV. For your convenience, please refer to our Reconstruction Info page (, , then ), where we post links to websites containing state-by-state reconstruction procedures. Please note all information contained on the linked websites is independent from RideSafely.com. Please check with your state`s DMV for exact procedures. We do not know or guarantee that any of the vehicles listed on our site can be reconstructed or titled in any particular state or country.


9. What does “Auction Verification” - Runs and Drives, or Engine Start - mean?
In certain cases, Insurance Auction personnel is able to verify a vehicle’s Engine Start capability and Run and Drive condition at the time of the vehicle check-in to the auction facility. The verification is usually as follows: upon arrival to the auction facility, the vehicle may be started with or without jump, booster box, wire splicing/bypassing, etc, the vehicle could be put into gear and pulled forward under its own power. The auction facility makes no guarantee, representation, or warranty that the vehicle is road worthy and will start with or without a jump, or move forward under its own power when it is picked up by the buyer from the auction facility or any time thereafter. Ridesafely.com does not perform these verifications and has no knowledge of how exactly the Insurance Auction personnel determined the Engine Start capability (e.g. booster box, wires spliced/bypassed, etc.), or of how well the engine runs and/or the vehicle drives. Ridesafely.com can NOT be held responsible for the verification results, running/driving quality and associated problems. If Auction Verification is not published for a particular vehicle, this information is not available.


10. I received my vehicle from the shipping company and there is more damage than displayed in the original pictures. What can I do?
Any additional damages that were not advertised must be presented to the auction facility staff during vehicle pick-up, prior to leaving the auction facility. Once a vehicle is picked up and removed from the insurance auction facility, ridesafely.com cannot be held responsible for any damages and will not be able to reimburse you. It is the customer/shipper`s responsibility to notify the auction facility of any damages or refuse pick up due to additional damages. If you or your shipper arrive to pick the vehicle up and there are damages, notify the auction facility staff and contact our office. In addition, please take photos of the damages and a copy of the release form/shippers bill of lading and e-mail these items to us.


DOCUMENTATION
1. Does the name on the driver`s license have to match the account information?
Yes, the name displayed on the driver’s license must match your account information!!! Otherwise, per DMV regulations, the title can not be sent to you. NOTE: If the title will be in a company`s name, please provide us a letter (on company letterhead) stating that the customer (i.e. purchase of the vehicle) is the owner or an authorized employee of that company.


2. Can I have the title mailed to an address/name different from the address/name on my account?
Yes, but any requests for changes to the address/name have to be done in advance by either phone or email. Otherwise the title WILL BE ISSUED IN THE NAME OF THE PERSON ON THE ACCOUNT and it will be mailed to the address on the account. Also, if you want us to mail the title to your shipping company, please request that in advance!


3. When will I receive the title? How will it be mailed to me?
We are unable to provide an estimated time frame for delivery of the title to the customer due to many factors, e.g. submission of title by auctions, volume of title processing, delivery of processed titles, DMV delays, etc.. Please plan any transfer of title and/or shipping of vehicle with these potential delays in mind.
All titles are mailed to customers (USA and Canada destinations) via USPS regular mail. Customers may elect and pay for expedient delivery services with tracking options, such as USPS Priority with Signature (2-3 days - $7.40) and USPS Express (1-2 days - $18.11), or FedEx/UPS (fees vary from $10 to $25 depending on the location - please contact RideSafely.com customer service representative for an actual price). All International customers MUST provide a USA address (No PO Box`s) for titles to be sent.
NOTE: RideSafely.com reserves the right to substitute the delivery service for a comparable one. All titles are processed in the order they are received.


4. I received a different type of title than the one in the description. I received an equivalent title from a different state. Why?
Per the Purchase Order Agreement, RideSafely.com does not guarantee title types. That being said, the customer may receive an equivalent title type to the one displayed in the online item description. Differences between title Types and Designations are minor, for example “Arizona Salvage Certificate” is displayed in the online description, but the customer receives “Nevada Salvage Title”. Local/Regional laws and regulations sometimes require our affiliate dealers and/or insurance companies to transfer the title to the state in question. Differences in title Type/Designation bear no change in equivalence.


5. What is `reconstructed title`?
When a vehicle is involved in an accident, and salvaged by the Insurance Company, it has to be reconstructed before being placed back on the road. After the vehicle is repaired, it`s inspected by an authorized mechanic and certified by the DMV as reconstructed to manufacturer specifications. The DMV issues a `reconstructed` title, which is treated the same way as a “clean” title regarding registration and insurance purposes. Please note www.ridesafely.com does not guarantee that all title denominations can be reconstructed in any particular state or country. Please refer any title questions to your local DMV.


6. Will the title for the vehicle I won be reassigned to my personal or company name?
By default all titles are reassigned to the name of the person on account. If you need the title to be reassigned to your company name instead, please notify our customer service in advance. Corrections to the titles already reassigned are subject to additional $85 Documentation fee. Please keep in mind that some corrections may not be done as per DMV regulations, and some may require for the title to be re-issued, in which case additional DMV fees will apply.


7. What is NMVTIS?
NMVTIS is National Motor Vehicle Title Information System implemented by US Department of Justice. The NMVTIS is designed to protect consumers from fraud and unsafe vehicles and to keep stolen vehicles from being resold. NMVTIS is also a tool that assists states and law enforcement in deterring and preventing title fraud and other crimes. All states DMV`s report the data to NMVTIS and check against NMVTIS database every time the title is transferred. DMV`s have the right to deem any title branded according to the records in the NMVTIS database. All Clean title vehicles sold through salvage auctions have a chance of the title becoming salvage when processed by DMV. Please refer to http://www.vehiclehistory.gov for details.


TRANSPORTATION
1. What do I need to pick up the vehicle?
Original paperwork and zero balance on the invoice. Please confirm that RideSafely.com has received and approved your paperwork prior to picking up the vehicle! If not, the vehicle will not be released to you or to the shipping company.


2. When can I pick up the vehicle?
You can arrange for pick-up/shipping as soon as you receive notification from us that the vehicle is ready for pickup. Please do not attempt vehicle pick-up without such notification. Also note, that the vehicle can not be released to you if your paperwork is missing / not approved, or if you have an outstanding balance.


3. Can I drive a salvage vehicle home?
No. A salvage vehicle can NOT be driven legally on the roads until it is “reconstructed”. Typically, the vehicle needs to be towed to your designated location. Then the vehicle undergoes the “reconstruction” process as per your state’s guidelines. Finally, once the “reconstruction” process is complete, you can register and insure the vehicle to be driven on the roads.


4. How much does it cost to ship a car?
RideSafely.com doesn`t ship cars, but we highly recommend HaulMatch.com as the leading online vehicle transport matching service offered to both the general public and registered members of select U.S. auction houses. Haulmatch.com can facilitate domestic and international transport of your vehicle by selecting the optimal carrier at competitive and guaranteed pricing. HaulMatch.com will match your vehicle transport needs with registered, insured, qualified and rated vehicle carriers. Each listing on RideSafely.com site contains a Haulmatch shipping calculator through which you can purchase shipping instantly. Alternately you can go to www.haulmatch.com or call 866.305.5016.

You may also hire a shipper/broker of your choice. Please note: to receive an accurate shipping quote, advise your broker that the vehicle to be transported is INOPERABLE (unless it is explicitly specified on our site that the vehicle “runs and drives”).

International When exporting a vehicle from the US, it is important to understand commercial, shipping and legal documentation and processes. As a convenience, we have provided a link to the U.S. Customs and Border Patrol website, which you can use as a reference - http://www.cbp.gov/xp/cgov/trade/basic_trade/export_docs/motor_vehicle.xml. Again, HaulMatch.com can facilitate the transport of your vehicle from Origin to your country Destination Port, or to US Exit Port (in case you want your Shipping Agent to handle the ocean segment of the transport)

Canada Vehicles cannot be imported directly from the US into Canada. Importing a vehicle from the US to Canada takes place in two general steps – 1) transport from Origin to designated US Border City, 2) transport from US Border City to Canada Final Destination. HaulMatch.com can help with the first leg of transport. In order for the second leg of transport to take place (i.e. US Border City to Canada Final Destination), the Customer must first contact a Ridesafely Canada at 416-548-8619 who will execute the transport and facilitate customs paperwork.
PRIOR to purchase, please make sure your vehicle can be imported into Canada. Ridesafely.com will not reimburse you for a purchased vehicle that can not be imported into Canada or any other country. Further information can be found at: http://www.riv.ca/english/html/us_vehicle_admissibility.html.



KEYS
1. Does the vehicle have keys?
Many vehicles from Insurance Auctions come without keys. Sometimes keys are lost at the auction lot, during moves of the vehicle between and within auction lots, or in transit. Therefore, we do NOT guarantee the availability of keys, even when they are visible in the photographs.


2. How can I obtain a key for the vehicle?
We suggest the following three ways to obtain a key for your vehicle: 1) From VIN. Contact a local authorized dealer (for your vehicle make) and inquire if a key can be made from the VIN 2) From Ignition Code. If the local authorized dealer cannot make a key from the VIN, then ask if a key can be made from the code engraved on the ignition. This would require removal of the ignition in order to view the code. 3) From Ignition. Take your vehicle’s ignition to a locksmith, who will be able to make a key specific to the ignition. This usually costs under $100.


CUSTOMER SERVICE
1. What are your working hours?
Our US Customer Service Center is open 9am-6pm US EST (Eastern Standard Time), Monday through Friday, and is closed on weekends and major holidays. International Customer Service Centers are open 9am - 5pm local time, Monday through Friday, and are closed on weekends and local holidays.


2. The English version differs from the translated versions - Spanish, Russian, Polish, German, etc.. Which is correct?
The ENGLISH version supersedes all translated text located on our website. We do not guarantee accuracy in the translated (non-English) versions of descriptions, disclosures, etc. Translations have been provided solely for customer convenience.


 
 

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